Skip to Content

MyWellness FAQs


Q1. How do I access the Queen's Sport MyWellness App?

Step 1 - From 7 July 2021 Queen's Sport will send all current and new members an e-mail invite to create your own Queen's Sport MyWellness account (please check your spam or junk email).

Step 2 - You can create a MyWellness account using your email address and password. Your email address will be used to identify you as a member of Queen's Sport.


*Please note if Queen's Sport do not have your current email address, we can update your account. Please contact to update your email address.

 Step 3 - Once you have created your MyWellness account you can download the App for FREE on either an Apple Device or Android Device


Step 4 - Use your Mywellness login credentials (see step 3) to assign your App to Queen's Sport. Once your App is set up your App homepage should look something like this



Q2. Which devices can the app be downloaded on?

You can download the app on Apple and Android devices. The app is compatible with Android versions 5 and above, and iOS 11 and above. Some functionality will be reduced on Android versions lower than 7.

Q3. Will I need to pay for MyWellness?

No, Self and Challenge will be FREE for all Queen’s Sport Members.

Stream (Live and On Demand classes) will be FREE for all Queen’s Sport Members until the 1 September 2021. Optional membership upgrades for the Stream (Live and On Demand classes) package will apply after this date.

Q4. How do I start using the Queen's Sport MyWellbeing app?

To get started, sign into the app with your MyWellness online account credentials (see Q1). If you’re not a member, you will need to register for a Queen's Sport membership.

Q5. How do I register for a Queen's Sport membership?

To view the various memberships that are on offer and to sign up online follow this link Queen's Sport Memberships

Q6. I am a member of Queen's Sport , does this mean I have a Queen's Sport MyWellness account?

When you become a member of Queen's Sport we will send you a welcome email to create your account (see Q1)

Q7. I am having trouble accessing my Queen's Sport account

If you are having problems accessing your account, please contact the Queen's Sport team on 028 9068 1126 who can assist you further.

Q8. I am already signed up with MyWellness, why should I use the Queen's Sport MyWellness App?

Only Queen's Sport MyWellness App users will get access to Live Classes, Programmes, Challenges and Workouts created by Queen's Sport fitness staff.

Q9. I’ve forgotten my member account password. What do I do?

You can click on ‘forgot password’ on the app. This will then take you through a verification journey to reset your password. Once you have changed your password, you can close your browser and sign into the app.

Q10. How do I connect the app to my gym?

Once you are signed in with your MyWellness credentials, you will be asked to confirm your home gym. Please note the location on your phone will also geolocate you and show the content for the location you are in. (Make sure your location services are turned on for the app).


Using the App

Q1. What are MOVEs? How are they calculated?

MOVEs measure your activity level. The greater the training intensity, the more MOVEs you accumulate per minute. You can view the MOVEs in the Results section of the app. Your Movergy (in the yellow circle) is your MOVEs target per day, and it is calculated on your average MOVEs over two weeks.

Q2. Can I connect this app to other fitness apps?

You can import the data from major fitness apps into the app; go to the  section, and “Connect apps and devices”.

Q3. Can I connect my heart rate belt to the app?

This app is compatible with the major Bluetooth heart rate belts (e.g. Polar H6/H7/H10/OH1, Scosche Rhythm+, Garmin Premium/HRM-Tri). You can connect your belt by visiting the section Other → HR monitor.

Q4. Can I change the units of measurement?

In the Settings section, click on your profile photo. You can view and edit the User preferences, such as Language, Time Zone, Unit of measurement.

Q5. How can I update weight, height and other biometric data?

In the Results section, click on the “measure” icon. Click the + icon at the top right to manually update your biometric data. If your club has the body measurement instruments connected to Actic, the data will be automatically updated.

Q6. Can I turn off notifications?

These can be turned off under “Settings” and “Notifications”.

Q7. How do I book the Live or On Demand classes?

For a Live class you simply choose your class and join prior to the class starting. For 'On Demand' classes you choose your class and play at a time that suits you.

Q8. Can I book face to face classes at the PEC or BT1 on the MyWellness App?

No, face to face classes can be booked in the normal way via the Queen’s Sport booking App, Queen’s Sport website or in person

Q9. How do I edit the reps and the parameters of an exercise when I have an open workout?

Select an exercise and press the + icon to add reps; press on the rep data to edit its parameters or to delete it. You can edit an exercise only after saving it in your workout.

Q10. How do I edit the reps and the parameters of an exercise when I have an assigned programme?

In the My Movement area, select the workout that contains the exercise you want to edit. Press the icon at the top right, select the exercise and press the + icon to add reps; press on the rep data to edit its parameters or to delete it. You can also add an exercise to the assigned programme clicking on Add exercise at the end of the list of your assigned exercises for that session.

Q11. How do I delete exercises or workouts?

In the Results area, open the detail of the task that you want to delete: press Delete activity to delete the entire workout or enter the list of exercises and scroll with your finger to one of them to delete only one or some.

Q12. Can I track my outdoor training?

There are two ways to track your outdoor training:

  • Directly in the app using Outdoor activity tracking available in home
  • Connecting third party Apps (e.g. Garmin Connect, Strava, Polar, etc.); the data will be automatically synchronised at the end of the task.


If you have any questions that have not been answered above please contact us at or 028 9068 1126